31.3.4>8 Bad client

[steve]

Hi all

I have long term client that became very unhappy today when I told him we were dealing with one of his competetitors.

He basicaly is asking for refunds , I am not obligated in anyway nor is there anything in writing.

i am thinking on giving him a part refund and just leaving it at that.

I just dont want this to get nasty

I asked the yi what do I need to know about this situation and recieved 31.3.4.>8

Is the yi telling me to cut him loose like pay the refund and be done with it
(line 3)

Steve

 

[pocossin]

I have long term client that became very [un]happy today when I told him we were dealing with one of his competitors.

Why did you tell him? Why did he think he had an exclusive relationship with you? Apparently he has paid in advance for goods or services. If you have expenses as a consequence of advanced orders (shipping, returns, etc.) then he is not entitled to a full refund.

 

[hopex]

I am getting that you are a good person and people are attracted to
that
but here you must trust your intuition - meditate on what is fair to
yourself and the company - this is a time to be strong

make a business decision and stick to it - 8 may imply running it by
co-directors

 

[chingching]

31.3

This is when someone or yourself is in pure reaction mode. Maybe he/she got upset because when you told them about the competitor you may have unwittingly transmitted the sense that you felt you shouldn't be dealing with a competitor and your client reacted with entitlement.

31.4

just open communication again and this time be relaxed and make sure that you dont expect any sort of bad reaction from the client, keep an easy mind. because the reading is 31 I think they will respond positively if you relate to them positivly. mutual influence. then move to 8 in the sense that you both standby each other. I'm sure by simply explaining how your service will remain the same and you will still treat them well etc etc. that this client will come around.

 

[steve]

Hi
I know , why did I tell him? it sought of just came out I was being honest it was stupid
I have had a good look at the deal and I wont be offering a refund.
I think he is the one with issue as his competitor is aware I was dealing with him and doest care.
Yes poccosin he has just assumed the exclusive relationship that is what has got his nose out of joint. So very accurate pocossin not sure how your read that???
Yes Hopex i think I let the buisiness relationship get too friendly, yes I need to stand up and give him the facts.
Thanks chingching I will write an email (line 4) and just try and put my case forward as nice as possible

Thks everyone big help , I got some advice from family and it was simialr to what you guys have said

thks for the clarity
Steve

 

[pocossin]

So very accurate pocossin not sure how your read that???

31: how we influence each other
8: building relationships

 

[greekgoddess]

clients

31 influencing
much has to do within the way we influence others

8 unity
truth and unity should never be ignored

long term anything is difficult to achieve they always have a bit of peaks and valleys however, having survived the journey makes it a shared an accomplishment

 

[steve]

Hi All

Just a follow up on this thread
The client called me on Friday and it was like nothing happened. It was a bit like that episode in sienfeld when George yells at his boss then turned up for work like nothing happened.

So it appears he has weighed up his options and it has all turned out for the best. I have my business relationship back meaning I think he realises our relationship at the end of the day is just business.

The yi was very accurate when you look at this


Steve

 

[steve]

Hey all

I have just had these line again, i just sent out a heap of quotes and its quite a good deal for my clients ( and for me ) The situation looks favourable.
I also asked if my football team will win this week 31.4 i think they might

So i received 31.4 twice in one day will update this after the game, its like if my football team win , my business will make progress, so glad i updated the thread, what do you think> will they win , its a tough game?

Steve

 

[steve]

They didnt win, but only just lost they are calling it the game of the season, 31.4 leads to 39, not great, at least my reading leads to 8